Privacy Policy – Jane Eaglesham Acupuncture

Last updated: 21.02.2026

Jane Eaglesham Acupuncture is committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who I am

Jane Eaglesham Acupuncture

Dance City, Temple Street, Newcastle upon Tyne, NE1 4BR

Email: acupuncture@janeeaglesham.com

I am the data controller responsible for your personal information.

What information I collect

In order to provide safe and effective treatment, I may collect and store:

Personal information

• Name, address, email and phone number
• Date of birth
• GP details and emergency contact (where relevant)

Health information (special category data)

• Medical history and current symptoms
• Medications and diagnoses
• Lifestyle information relevant to treatment
• Treatment notes and progress records

Administrative information

• Appointment history
• Payment records (no card details stored by me directly)

Why I collect your information

I collect and use your information to:

• Provide safe and appropriate acupuncture treatment
• Assess your suitability for treatment
• Maintain accurate clinical records
• Contact you about appointments or changes
• Meet legal and professional obligations

I will only collect information that is relevant to your care.

Lawful basis for processing

Under UK GDPR, my lawful bases are:

• Provision of healthcare (legitimate interest and provision of health treatment)
• Explicit consent for collecting and storing health information
• Legal obligation for maintaining appropriate clinical records

You may withdraw consent at any time, though this may affect my ability to provide treatment safely.

How your information is stored

Your information is stored securely and confidentially.

This may include:

• Secure practice management software
• Password-protected devices
• Encrypted digital storage
• Locked filing (if paper records are used)

I take reasonable steps to protect your data from loss, misuse, or unauthorised access.

How long I keep records

In line with professional insurance and healthcare guidelines:

• Adult records are kept for 7 years after your last appointment
• Children’s records are kept until age 25 (or 7 years after last treatment, whichever is longer)

After this time, records are securely deleted or destroyed.

Sharing your information

Your information will be kept confidential and will not be shared without your consent, except:

• Where required by law
• If there is a serious risk to your safety or the safety of others
• If requested by your GP or another healthcare provider (with your permission)

I never sell or share your data for marketing purposes.

Your rights

You have the right to:

• Access the personal data I hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally possible)
• Restrict or object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

Jane Eaglesham Acupuncture is registered with the Information Commissioner’s Office (ICO) as a data controller and complies with UK data protection legislation.

Contact

If you have any questions about this policy or how your data is handled, please contact:

Jane Eaglesham acupuncture@janeeaglesham.com